Customer Service FAQs

• How often can I get my kit shipped to me?

  The choice is yours. You may adjust your auto-delivery frequency to suit your individual needs. We will ship your products every two months, if you did not change your shipment interval. You can Chat with us to customize your next scheduled shipment.

• Can I add items to my next shipment?

  Adding items to your next shipment is easy! After receiving your first order, you can add new products to your future shipments at any time.
  Chat with one of our beauty advisors to add items to your next shipment.

• Are you able to ship internationally?

  At this time, we ship within the United States, including U.S. territories of Puerto Rico and Virgin Islands, and Canada.

• How do I return my products?

  Your Kind Science purchase is backed by our 30-Day Money-Back Guarantee. Simply return the container(s), even if empty, within 30 days of receipt, for a full refund of your purchase price. Please include your Full Name and Shipping Address with your zip code in the package and send it to the following address:

  Kind Science Returns
  6390 Commerce Court
  Groveport, OH 43125

  If you are returning your first shipment, you may be eligible for a refund on shipping and handling. Please contact our team by accessing our online chat feature or by calling us at 1-888-612-7666 to obtain a return authorization label. We will always do our best to process your return and issue your refund as quickly as possible. Please allow us 7 business days from the date our system received the returned products to process your refund. Upon receipt, we will credit your account for the price of the items returned. Refunds will be issued in the manner in which you originally paid (minus shipping and handling). Please contact us if you have any further questions regarding your return by accessing our online chat feature, or you can call us at 1-888-612-7666.

• How can I change or cancel my order?

  If your order has not yet shipped and you’d like to make changes, you can do so by accessing our online chat feature or you can call us at
  1-888-612-7666. If you'd like to cancel any future orders, please click here or you can call us at
  1-888-612-7666.

  Please note, if your order is shipping within the next business day, you may not be able to make changes or cancel that shipment. Not to worry, if needed, you can always return the shipment once it’s received. If for any reason you're not completely satisfied with your Kind Science purchase, just return the container(s), even if empty, within 30 days of receipt, and you'll get a full refund of the purchase price (less S&H).