Curious? Answers
Do Wonders.

If you want to know, we've got you covered with the facts. If you can't find what you are looking for just reach out and our beauty advisors are here to help.

Customer Service FAQs

  • How often can I get my kit shipped to me?

    The choice is yours. You may adjust your auto-delivery frequency to suit your individual needs. We will ship your products every two months, if you did not change your shipment interval. You can Chat with us to customize your next scheduled shipment.

  • Can I add items to my next shipment?

    Adding items to your next shipment is easy! After receiving your first order, you can add new products to your future shipments at any time.
    Chat with one of our beauty advisors to add items to your next shipment.

  • Are you able to ship internationally?

    At this time, we ship within the United States, including U.S. territories of Puerto Rico and Virgin Islands, and Canada.

  • Can I return my Kind Science Products?

    We want you to love your Kind Science purchase. That’s why we offer a 30-Day Money-Back Guarantee (less S&H).

  • How do I return my products?

    Your Kind Science purchase is backed by our 30-Day Money-Back Guarantee. Simply return the container(s), even if empty, within 30 days of receipt, for a full refund of your purchase price (less shipping and handling). Please include a copy of your invoice in the package and send it to the following address:

    Kind Science Returns
    6 Commerce Way
    Arden, NC 28704


    We will always do our best to process your return and issue your refund as quickly as possible. Please allow us 7 business days from the date our system received the returned products to process your refund. Upon receipt, we will credit your account for the price of the items returned. Refunds will be issued in the manner in which you originally paid (minus shipping and handling). Please contact us if you have any further questions regarding your return by accessing our online chat feature, or you can call us at 1-888-612-7666.

  • How can I change or cancel my order?

    If your order has not yet shipped and you’d like to make changes or cancel any future orders, you can do so by accessing our online chat feature or you can call us at 1-888-612-7666.

    Please note, if your order is shipping within the next business day, you may not be able to make changes or cancel that shipment. Not to worry, if needed, you can always return the shipment once it’s received. If for any reason you're not completely satisfied with your Kind Science purchase, just return the container(s), even if empty, within 30 days of receipt, and you'll get a full refund of the purchase price (less S&H).

Contact Us

  • phone contact

    PHONE

    Call Customer Service at 888-612-7666
  • chat contact

    LIVE CHAT

    Click here to reach us via chat